FAQs
1. How can I contact you?
You can contact us by sending an email to defendstyleofficial@gmail.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of products at competitive prices.
3. Can I get a refund on my product?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return and refund within 30 days of receiving your item. Please refer to our refund policy for more details.
4. How long does shipping take?
Shipping times may vary depending on the product and your location. Generally, you can expect your order to arrive within 7-20 business days. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience.
5. Do you offer international shipping?
Yes, we offer international shipping to most countries worldwide. However, please note that there may be some restrictions and additional fees for certain destinations. You can find more information about our shipping options during the checkout process.
6. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
7. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.
8. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund, depending on the circumstances.
9. Can I cancel or change my order?
Once an order has been placed, it cannot be canceled or changed. However, if you have made an error in your shipping address, please contact us as soon as possible, and we will do our best to assist you.
10. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing a large quantity of our products, please contact us to discuss pricing and availability.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at defendstyleofficial@gmail.com. Please refer to our full refund policy for more information.